Service

Choose one of existing or negotiate an individual support package in accordance with your needs.

As a developer of AtroPIM, we offer solutions for AtroPIM according to your specifications and needs. Our solutions help you to optimize and automate the work with and on product information. We completely take over the configuration and implementation of AtroPIM for your business, advise you in detail, suggest the possible solutions for your tasks and special features and implement them. Of course, we also support you after the project implementation.

Our services

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Implementation

We help you launch AtroPIM to best meet your business goals.

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Consultation

We would be pleased to consult you on how you can most effectively implement your business processes with the help of AtroPIM.

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Migration

Migrate your data from other systems - Pimcore, Akeneo and others with pleasure.

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Support

We will gladly assist you even after the launch. We are focused on long-term cooperation and continuously develop your solution.

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Integration

We integrate AtroPIM for you with any third-party systems and can also ensure fully automated data exchange.

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Development

We program the additional functions and plugins for you to map your processes exactly.

Support packages

Basic Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Emergency telephone hotline
  • Response time for inquiries - 4 days
  • Response time to critical defects - 8 hours
  • 1 included hour/month (transferable)
  • Access to the ticket system (1 account)
  • Support for test and production environment

90 EUR/month

for the first 3 months, then:

190 EUR/month


Contract term: 3 months

Notice period: 1 month

Billing: for 3 months in advance


Premium Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Telephone Support Mon-Fri: 8am-5pm (UTC+1)
  • Emergency telephone hotline
  • Response time for inquiries - 3 days
  • Response time to critical defects - 4 hours
  • 2 included hours/month (transferable)
  • Access to the ticket system (1 account)
  • Support for test and production environment

190 EUR/month

for the first 3 months, then:

290 EUR/month


Contract term: 3 months

Notice period: 1 month

Billing: for 3 months in advance


Enterprise Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Telephone Support Mon-Fri: 8am-5pm (UTC+1)
  • Emergency telephone hotline
  • Response time for inquiries - 2 days
  • Response time to critical defects - 2 hours
  • 3 included hours/month (transferable)
  • Access to the ticket system (max. 5 accounts)
  • Support for test and production environment
  • Support for staging environment
  • Assigned Account Manager
  • Real-time support via screen sharing
  • Written developer support

290 EUR/month

for the first 3 months, then:

390 EUR/month


Contract term: 3 months

Notice period: 1 month

Billing: for 3 months in advance


Ultimate Support

Do you want to have a fixed budget? Get in contact with us and
we will offer you an Ultimate Support Package with individual conditions!

Contact us

Looking for a personalized demo or
a quick consultation?