Service
Choose one of existing or negotiate an individual support package in accordance with your needs.
As a developer of AtroPIM, we offer solutions for AtroPIM according to your specifications and needs. Our solutions help you to optimize and automate the work with and on product information. We completely take over the configuration and implementation of AtroPIM for your business, advise you in detail, suggest the possible solutions for your tasks and special features and implement them. Of course, we also support you after the project implementation.
Our services
Implementation
We help you launch AtroPIM to best meet your business goals.
Consultation
We would be pleased to consult you on how you can most effectively implement your business processes with the help of AtroPIM.
Migration
Migrate your data from other systems - Pimcore, Akeneo and others with pleasure.
Support
We will gladly assist you even after the launch. We are focused on long-term cooperation and continuously develop your solution.
Integration
We integrate AtroPIM for you with any third-party systems and can also ensure fully automated data exchange.
Development
We program the additional functions and plugins for you to map your processes exactly.
Support packages
Basic Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Emergency telephone hotline
- Response time for inquiries - 4 days
- Response time to critical defects - 8 hours
- 1 included hour/month (transferable)
- Access to the ticket system (1 account)
- Support for test and production environment
90 EUR/month
for the first 3 months, then:
190 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Premium Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon-Fri: 8am-5pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 3 days
- Response time to critical defects - 4 hours
- 2 included hours/month (transferable)
- Access to the ticket system (1 account)
- Support for test and production environment
190 EUR/month
for the first 3 months, then:
290 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Enterprise Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon-Fri: 8am-5pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 2 days
- Response time to critical defects - 2 hours
- 3 included hours/month (transferable)
- Access to the ticket system (max. 5 accounts)
- Support for test and production environment
- Support for staging environment
- Assigned Account Manager
- Real-time support via screen sharing
- Written developer support
290 EUR/month
for the first 3 months, then:
390 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Ultimate Support