Service
Choose one of existing or negotiate an individual support package in accordance with your needs.
As a developer of AtroPIM, we offer solutions for AtroPIM according to your specifications and needs. Our solutions help you to optimize and automate the work with and on product information. We completely take over the configuration and implementation of AtroPIM for your business, advise you in detail, suggest the possible solutions for your tasks and special features and implement them. Of course, we also support you after the project implementation.
Our services
Implementation
We help you launch AtroPIM to best meet your business goals.
Consultation
We would be pleased to consult you on how you can most effectively implement your business processes with the help of AtroPIM.
Migration
Migrate your data from other systems - Pimcore, Akeneo and others with pleasure.
Support
We will gladly assist you even after the launch. We are focused on long-term cooperation and continuously develop your solution.
Integration
We integrate AtroPIM for you with any third-party systems and can also ensure fully automated data exchange.
Development
We program the additional functions and plugins for you to map your processes exactly.
Support packages
Bronze Support
- Commercial Support with SLAs
- Access to new software releases (patches, updates and upgrades)
- E-mail support
- Usage of ticket system: 1 account
- Response time to critical defects - 8 hours
- Support for production environment
90 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Silver Support
Everything in **Bronze Support**, plus:
- Installation of new software releases
- Telephone support: 7am - 4pm UTC
- Emergency telephone hotline
- Usage of ticket system: 2 accounts
- Response time to critical defects - 4 hours
- Support for test environment
190 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Gold Support
Everything in **Silver Support**, plus:
- Information service
- Installation of hotfixes
- Dedicated support manager
- Usage of ticket system: 5 accounts
- Response time to critical defects - 2 hours
- Support for custom features/modules
- Advisory support for customer success
- Real-time support via screen sharing
- Onboarding Support
- Creation of custom configurations
- Developer support in written form
- Support for staging environment
390 EUR/month
Contract term: 3 months
Notice period: 1 month
Billing: for 3 months in advance
Platinum Support
Everything in **Gold Support**, plus:
- Highest priority
- Individual conditions
- Development of custom functionality/modules
- Dedicated Support Team
- Extended support hours
- Access to Exclusive Resources
- VIP support by our management team
- Support for additional environments
Negotiable
Contract term: Negotiable
Notice period: Negotiable
Billing: Negotiable
Platinum Support